Frequently Asked Questions
SERVICES AND BOOKING
How can I make an appointment?
Appointments are made through our website. After the client chooses the procedure and fills in the necessary information, he will receive a confirmation for booking an appointment. If the client has not received confirmation and if the team has not received information about his booking, the studio is not responsible.
Can I cancel my reservation?
The client can cancel his reservation up to 4 hours before the procedure.
If the customer does not show up for his reservation or cancels it in the last 4 hours before it, he will be charged 20% of the canceled service on the next visit.
At the first cancellation of the appointment by the client, the artist complies with his request.
In case of a second cancellation of the appointment, the client owes the artist 50% of the amount of the service at the next visit.
In case of systematic non-appearance of the client, we have the right to refuse to book appointments or to accept booking only upon payment of a deposit of 100% of the price of the service.
Can I be late for my appointment?
If the client is more than 15 minutes late, the artist has the right to cancel the appointment if the schedule does not allow us to allocate time for the procedure.
In the event of a delay on our part, we undertake to notify the customer as soon as possible. If we are late by more than 15 minutes, we will compensate the client with 10% of the service.
Do I need to prepay the services?
In busy months, artists have the right to request a deposit from the client to book an appoinment.
the appoinment is changed one week before the reservation date, the deposit remains valid
If a change is attempted up to five days before the reservation, the deposit will be withheld by the studio.
Is it possible that the service I have chosen will be refused?
All artists have the right to refuse service to a client if the procedure they want is contraindicated and unhealthy for them.
We also have the right to ask the customer to leave the premises if:
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Intoxicated state
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Aggressive behaviour
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Disrespectful behaviour towards Criteria’s team or other studio clients
Can we apply eyelashes if we have an allergy?
Unfortunately, if you’ve had an allergy once, it’s very likely to happen again. There are two possibilities:
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To get an allergy with the initial application
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Getting an allergy even though you’ve been applying eyelashes for years – an acquired allergy
With an acquired allergy, it is very likely that you will be able to apply eyelashes after a few months of rest
LASH APPLICATION
Does lash application damage the natural lashes?
No, eyelash extensions do not damage the natural eyelashes, but it is necessary to choose the right extension with the right length and technique for the particular natural eyelashes
What is the difference between individual lashes and volume lashes?
The difference is that in the classic technique, one extension is applied to one natural hair, so you will have eyelashes as thick as your natural ones. When volume technique is applied, the number of hairs within the fan is increased, 3D is with 3 hairs, 6D with 6 hairs, Mega volume is with up to 10 extension hairs.
Do fans in volume technique weigh down the natural lashes more?
No, when the number of hairs in the fan increases, the diameter decreases and therefore they weigh less. Simple math: for hair-by-hair we use a diameter of 0.15, for 3D – 0.07, for 6D – 0.05, for mega volume – 0.03. As follows, one hair 0.15mm is equal to 4 hairs 0.07mm, etc.
How often should infills be done?
Infills are done two or three weeks after initial application. The idea of an infill is not only to fill in the newly grown eyelashes, but also to remove the old, grown-out extensions, and replace them with new ones. After infill, the customer should look like they have done a brand-new set.
On the fourth week of the application, the customer is billed for a new set.
On the fourth week of the application, the customer is billed for a new set.
Do you do infills on lashes applied at another salon?
We do not do infills on eyelashes, applied at another salon. We remove them at our expense and the customer only pays for the new set.
Can we remove our lash extensions by ourselves?
No, don’t risk ruining your lashes! If you decide that you don’t want to do infills, go to a specialized studio where they can remove them with a specially designed solution, or manually depending on the technique. Pulling or letting your lashes fall out on their own will damage your natural eyelashes.
Can we apply eyelashes if we have an allergy?
Unfortunately, if you’ve had an allergy once, it’s very likely to happen again. There are two possibilities:
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To get an allergy with the initial application
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Getting an allergy even though you’ve been applying eyelashes for years – an acquired allergy
With an acquired allergy, it is very likely that you will be able to apply eyelashes after a few months of rest
Should we brush our eyelashes at home?
Yes, in the morning after washing your eyes with water, you dry your eyelashes and brush them when they are dry.
n the evening, apply lash shampoo to the brush and comb to clean the eyelashes as well as possible.
Can we wash our eyes?
It is a must!
How long does it take to apply eyelashes?
This is strictly individual and depends on the experience of the artist and the density of natural eyelashes, as well as the chosen technique.
Why do my false eyelashes fall out?
Unfortunately, this problem can have many causes.
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Glue – suitability, humidity and room temperature, getting the right amount is a subtlety. The glue drop is changed every 15-20 minutes depending on the glue your artist is working with
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If the artist does not use eyelash shampoo and primer before starting application
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Incorrect application
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Lack of fixing product – if one is not used, you should not wet your eyelashes for 24 hours from the moment of application
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You should not use cosmetics with oils
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You should not sleep on your eyes
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You should not rub your eyes
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When applying moisturizing products and eye cream, you need to remove them with a wet cotton pad before washing the eyelashes with water / these products have strong moisturizing agents that become slightly slimy on contact with water and easily transfer to the eyelashes
What should I use to clean my eyelashes?
Eyelashes are cleaned only with lash shampoo! They should not be cleaned with baby shampoo, face washes and especially not with a cotton pad and micellar water.
How often can I shampoo my eyelashes?
It is a must to wash them every night. Eyelashes are designed to protect the eyes from dust and pollution. When we add the extensions, the lashes become thicker, therefore a greater amount of impurities is retained there. It is mandatory to remove these impurities daily.
Can we put on mascara?
No, mascara is strictly prohibited. Removing it afterwards is almost impossible.
Can I wear makeup?
You can put on makeup. However, before applying powder shadows, it is necessary to put a base so that they are fixed and do not spread on the eyelashes. If you have eyeshadow on your lashes, dampen the eyelash brush and comb them so that it sticks to the brush.
Foundation and concealer should not get on the lashes. If this happens in the evening, after removing your make-up, be sure to wash with shampoo.
Can I use eyeliner?
It is advisable to avoid applying eyeliner but if you have a special occasion and have to use it, use a felt-tip one. The longer the tip, the more likely you are to smudge the liner on your lashes. The tip should be as short as possible, like a pen.
Are both eyes being worked on at the same time or one at a time?
Both eyes are being done at the same time. This is the only way the artist can ensure that their client will have identically applied eyelashes on both eyes. In my practice, I have seen a radically different lash maps on a client’s each eye. Sometimes we need to work both eyes with different sizes, we can only apply this when we have a clear view of both eyes so that we can compare them and apply the appropriate extensions.
Do you work with premade fans?
No, we make our own fans. This is the only way we can do complex modeling correctly. Example:
If on the left eye, lower row, we have a natural eyelash suitable for application and we place a 3D bundle there, then on the right eye, a natural hair may be missing on this row and we have to put a 6D fan оn the next lash to compensate for the volume. Thus we create the illusion that both eyes have the same number of eyelashes.
More information
If you have a problem or question related to the products or services we offer and you do not find its solution among the above, we will be glad if you contact us.
Courses
How can I sign up for a course?
In order to be enrolled for a selected course, a student must pay 50% of the course fee in advance.
What happens if I cannot attend the course?
If the student fails to attend on the date specified, he/she is entitled to one re-enrolment for a subsequent date.
If he fails to appear on the next date the deposit will be deducted from the studio.
What are the conditions for the models?
The studio does not take responsibility with the models wish for requirements on their part regarding the service. The services are intended to provide a hands-on experience for the students.
The studio accepts no responsibility for the no-show of any model found by it.